P.O. Box 800
68 Harris Bushville Road
Harris, NY 12742
GROVER M. HERMANN HOSPITAL
8881 NYS Route 97
Callicoon, NY 12723
At Catskill Regional Medical Center, we strive for excellent patient care. Our biggest reward is to have satisfied patients share their experience with us. If you would like to share your experience with us, please complete each field on the feedback form below. You can also mail your comments to: Catskill Regional Medical Center, Marketing & Public Relations Department, P.O. Box 800, 68 Harris Bushville Road, Harris, NY 12742
"When I began looking for the "best" center for Max I chose CRMC. You are the best. Many thanks to you and your warm, concerned staff for providing a safe haven for Max and giving me much needed respite. We will see how his nasty disease progresses and if possible will send him again next summer. … Many thanks for everything."
"How do we start to name all the kindnesses you did for my husband when he came to your unit? Your welcome, your smiles, your total caring for his needs. It will never be forgotten by a very grateful family."
-- Family Member of Patient
"I want to thank you for the wonderful care you gave our father...you were all generous, attentive, kind and loving. You could not have been any kinder if he were your own father. The treatments he received helped him to spend the last six weeks at home. That is where he wanted to be. Your kindness did not stop there. You also cared for his daughters during a very difficult time."
-- M. L.
"All of the staff in the departments I have had contact with are spectacular. I would like to pay special tribute to the Oncology Department. All of the staff are professional, knowledgeable and efficient. But most of all, they are nice!"
-- W. C.
"I cannot thank you enough for the special care and concern you all show me each time I am here for treatment. I feel as though I am being cared for by members of my own family."
-- D. G.
"I would like to give you a special 'Thank You' to all of you for the care you've given. You were special to a part of our lives for the year we knew you all. You were very caring. Nurses like you are never forgotten. I just can't thank you enough."
-- B. L.
"Three and a half months ago, my family lost someone that meant the world to us: my father. We made many trips to Catskill Regional with my father for comfort care. We did have a few star employees that deserve recognition. My father was a hard patient, we will never take that from him, but he adored two employees and they were great to him."
-- G. G.
"I sincerely appreciate the special effort you made."
"We appreciated the sandwiches that were sent to the Chapel for the family. Even though it was a terrible situation, the hospital staff helped us prepare for the end of Joey's life. He had a wonderful nurse and she should be commended."
-- H. F.
"What we thought would be a traumatic experience turned out so wonderful."
-- A. F.
"The family stated that those employees/volunteers…there custom service was WONDERFUL! They went above and beyond & made the family feel welcomed.
You are the best"
"At first I was nervous, but once I met the technicians, my nerves disappeared. They were exceptional! I just want to thank them again for being so polite and caring toward me when I came in!"
-- K. K.
"To the x-ray staff who made my daughter's cat scan a most pleasurable experience. You should be so very proud of their kindness, compassion and efficiency from my first phone call to schedule, dealing with authorizations and the overall experience."
-- P. S.
"Keep in mind that to a 9-year-old boy, a CT scan can be very scary. The staff made him and his father feel so at ease. With each step of this experience, everyone they came in contact with made them feel safe and that everything would be OK. How blessed CRMC is to have nurses like this. "
-- C. B.
"She took the time to explain the test to me. Her professional demeanor, smile and obvious love of her job made me feel reassured and comfortable and made the procedure bearable. While she was doing the test, I could not help but to think of how many patients have been positively affected by her radiant personality and reassuring confident ways."
-- M. C.
"I get many Thanks from the patients I see and it's important to me that their visit is the best it can be."
"Intake was speedy, nurse Brian did vitals, asked me questions and took me to Xray where, after a short wait, tech Adam took 4 "pictures" of my foot . . . Nurse Brian came back to me a few mins later with the good news that my foot was NOT broken but instead severely sprained...I was so impressed with the speed and ease of the visit."
"There was only a short wait and he was taken in for examination. The new emergency facility is a big improvement and he received very careful and competent care."
"The treatment received from the staff that evening was exceptional. Not only were they skilled and knowledgeable in stabilizing him in preparation for transport to Westchester County Medical Center, but the compassion shown to Luke and his family was overwhelming. From the bottom of our heart, we appreciate your service to ourselves and our community. Thank you for a job well done!"
"From the care he received in your Emergency Department, to that provided in the CCU, it was provided with compassion, empathy, caring and quality. The staff were extraordinary. I do not believe that my father and family could have been treated better. You should be proud of your staff and the way in which they handled my fathers' situation."
"Don and I want to share with you our satisfaction and pleasure during his stay in the hospital. … Don had blood in his urine. We went to the ER and we could not have asked for better care. To find ourselves in the new upscale E.R. was a plus. His stay on the 5th floor was equally attentive. ... They also made me comfortable and saw that I had a sandwich and a drink."
"This, fortunately for me, was a wonderful experience in your facillity. The response I received from the entire staff was exceptional, and in a few hours I was able to leave the hospital, walking once again. The attention everyone paid to me was very professional, curteous and caring and the AP who repositioned my hep was wonderful. Everyone was very attentive and made me feel very comfortable."
-- P. W.
"Exceptional attention was given to us on our Emergency Room visit."
-- B. M.
"In less than two hours from leaving my home to returning, I had been examined, reassured, made pain-free and given two prescriptions as well as a printed detailed explanation and follow-up instructions. I venture that the care and caring I received at Catskill is as good as, if not superior, to that of any hospital in the state, rural or urban."
-- M. S.
"I had an asthma attack. I was transferred to Catskill Regional Medical Center were I received excellent treatment. My nurse was the best. You all took great care of me. God bless you all."
-- I. G.
"My recent visit to the CRMC Emergency Room was more than just fine; it was wonderful. The nurses and technicians were so kind, yet truly professional in every way. It was so pleasing and comforting to have the highest order of care and understanding."
-- B. R.
"Your staff was excellent and took great care of me."
-- K. F.
"I have to tell you how impressed I am with the service I personally received yesterday at the Emergency Room. From the moment I walked in to the time I left, everyone was awesome."
-- P. H.
" I am a 28-year-old man from Brooklyn. Hatzalah EMT service rushed me into your ER with heart palpitations and shortness of breath. I was very impressed by the care and dignity the staff showed us. I also observed their interactions with other patients while I was there and was equally impressed. I ended up spending about 6 or more hours in your ER and came away with an absolute respect for the way your entire staff conducted their 'business as usual.' With a friendly a compassionate smile, sincere care and some light humor to lighten the mood and ease our fears, your staff helped us to make the best out of an unfortunate episode. And of course the whole staff was just extremely nice and accommodating of the limitations of what we can and cannot do on the Sabbath. It is good to know that if G-D forbid necessary, ,there is a good and reliable place that is sensitive to our religious needs to turn to for medical assistance even when far away from home. All I can say is thank you and continue your good work! "
-- D. S.
"My children are involved in medical hospitals and their hospitals should take lessons from your staff."
"Everyone was unbelievable, from the nurses to the housekeeping staff. Everyone was fantastic."
-- M. N.
"I wish to commend Catskill Regional's ER for having a staff that administers quality medical care with professionalism and humanity."
-- M. K.
"My daughter hurt her ankle playing soccer. There was an employee there that really stood out. After my daughter was in the hallway on a bed she offered her a pillow for her head and for under her foot. She also offered a blanket. She was a pleasure and ran around trying to help everywhere she could and did it all with a smile."
-- K. L.
"Many thanks for the care and attention given to me when I came to your emergency room. My husband and I were very impressed with the care that I received."
"We felt we were in great hands and want to thank everyone."
"I can't praise the staff enough for the compassion and kindness they show me each and every time I come here. From the ladies at the registration desk, the housekeeping staff, the unit secretaries, to the exemplary nursing staff, I commend them for the superb job they do each and every day. I have seen and heard many of the nurses handle patients who are drunk, out of control or simply not there for an emergency. The nurses treat each and every patient with professionalism, empathy and understanding."
-- C. H.
"It is refreshing to see that CRMC is now a medical environment that provides quality care to their patients and realizes that especially with the special needs population to go that extra mile is essential in delivering this care. From our initial emergency room visit to admission, we were able to truly see medical professionals who take their job seriously, with a caring heart. Your physicians, nurses, aides, lab technicians, housekeeping and dietary staff all have one goal in mind -- the patient. God bless each of you."
-- B & M
"I would like to commend the entire ER staff for their quick, outstanding care. Special thanks to the entire RT Department for their excellence as well."
-- M. H.
"One staff member in particular went above and beyond the call of duty to get me the data I needed and to explain all the reasons for me. She was very sweet and polite."
"I just had a colonoscopy at Catskill Regional. Dr. Leidner's skill goes without saying, but it is of the highest. The nurses in that area were professional, efficient, and friendly, making the procedure quite relaxing, caring, and positive."
"I was at the hospital for an out-patient procedure (colonoscopy)… I was impressed by the professional attitude, friendliness and thorough competence of the staff and the spotless appearance of the facility. From the moment that I walked through the front door and was escored to admissions to the ride in a wheelchair back to the front door to go home, your staff excelled at making what could have been a very unpleasant day bearable. I feel we are fortunate to have a facility of this caliber available for our use in this area. Keep up the good work."
I can't tell you enough how nice that was that someone here stopped and said good morning to me. This hospital isn't bad after all.
"The family would like to thank the nurses, doctors, and other healthcare professionals at Catskill Regional Medical Center who helped to care for Ron during the last three weeks of his life, They were kind, caring, and compassionate, and we truly appreciate everything they did."
"I was attended to by more than a dozen different nurses, nurse assistants and other technicians. Each one was kind, skilled and professional. I never experienced them as impatient or rushed. The housekeeping and food services personnel were equally and appropriately considerate, friendly and upbeat. I feel unfortunate to have a facility in the immediate area with such excellent support staff."
"The entire staff was great! Such wonderful caregivers!"
-- M. Z.
"We were very satisfied with the level of care provided and the professionalism and caring attitude from everyone starting with the admittance staff and continuing with the doctors, nurses and aides. This is a much-needed facility in our area."
-- B. P.
"Everyone who took care of me was WONDERFUL. They were quick to respond, gentle, kind, courteous, professional and competent. I was made to feel really well taken care of, at ease and uplifted. All the nurses, doctors and technicians were so sweet and really good natured. Let me tell you, those smiles and kind, reassuring words go a long way when you are lying there, in very unfamiliar circumstances. There was quality care. The nurses were all very patient, caring and good-humored. The technicians who drew blood and took my echocardiogram were very invariably gentle. The man from food services who brought me my meals was so thoughtful and polite. The head nurse on the floor was lovely. And of course, the doctors were terrific. The man who took down my medical history was really helpful, and the lady who checked me out and discussed my insurance was the same. I want to thank you and your staff for making what could have been a frightening and unpleasant experience into one I raved to my friends about."
-- W. H.
"Right from the Emergency Room on up, the care is exeplary. Your nurses could not be more caring, compassionate, considerate and cheerful and they are truly the "heart" of the hospital. It is a pleasure to enter any area, because the floor is always clean and shining and everything is as neat and cheerful as it can be. Everything is about as good as it could possibly be, and we are very thankful to have the gem of CRMC in our area, providing our health care."
-- O. P.
"Catskill Regional Medical Center has a fine staff."
-- M. K.
"CCU -- I have nothing but praise and admiration for the personnel assigned to the unit."
-- S. H.
"Belated 'thank you' for your kindness and expertise in helping my sister. For me it was like coming home. Blessings to you all."
"Everyone was kind and nice -- it was a wonderful experience! I was treated with respect and really appreciate it."
-- B. J.
"CCU, all the staff is wonderful and super! The patient is going to recommend this hospital to all her friends and family."
""I was cared for like I was your only patient in the hospital. I cannot thank you all enough for receiving the best care at Catskill Regional Medical Center."
-- V. P.
"Thank you once again for extending such outstanding care to Grandpa! Thank you for going the extra above and beyond once again for our family. Just your presence brings Grandma and Gradpa and Mom so much comfort. Grandpa, Mom, myself and the whole family think the world of you.
"The Callicoon facility is spotless clean; the food is great. My rehab crew was very adept and on the ball, and my nurses were superior in every way. The whole gang did everything possible to make my stay pleasant. Thanks again for all the TLC and smiling faces."
"Your employees were very efficient and kind, and helped me with my condition."
-- C. L.
"God bless you and God bless the staff at the Harris campus. It is simply amazing the quality of people that you have."
-- B. R.
"You have done such wonderful things for the hospital; Jodi is a wonderful person, and the Skilled Nursing Unit staff was great to her Mom while she was a patient on SNU."
-- R. C.
"The nursing staff is great. They were so wonderful and cooperative. He felt very comfortable and was convinced that his daughter is getting the best of care."
-- J. S.
"We want to thank you for the patient, caring support and nursing you provided. We have nothing but good things to say about your staff and facility."
-- P. W.
"My experience with the staff from the Emergency Room, Ambulatory Surgery and 5 East has been very positive. Despite all the challenges that these nurses face, they ALWAYS provided me with safe, professional and compassionate care. And a warm smile."
-- A. F.
"There are great nurses on the 5th floor of your hospital in Critical Care. Two nurses were very nice, thoughtful and caring toward my sister-in-law."
-- L. L.
"They were very caring toward my mother. They all showed compassion for a patient who went through a lot and was in a lot of pain. They made her feel comfortable in a very uncomfortable situation. Staff like this makes coming to Catskill Regional Medical Center the right choice. It makes you want to be able to come back again if the situation ever arises that you need medical treatment of any kind."
-- E. R.
"Karen in ER, who called my wife to make sure she got home safely ...I also want to thank Eve, for taking my wife's phone calls every 2 hours every day for three weeks and was always gracious, understanding and caring with her. …I will be forever thankful that you were kind and considerate to my wife, above and beyond and to have been in your kind, caring, and capable hands. Much I don't remember, but my wife told me that I was blessed to have all of you at my side."
"My spouse was seen in your out patient department for testing and biopsy. …everyone we came into contact with a your facility was kind, pleasant and helpful. The clerks, techs and nursing staff were all very professional and helped put as at ease and Dr Newland-Pagan was fantastic..thank you all. You can be proud of your facility and staff"
"Thank you! For the wonderful care of all at the Hospital and especially the oncology unit. Cancer free 4 1/2 years. I will never forget your kindness."
"The Oncology Outpatient Unit is to be commended for the care and consideration shown to my wife! They saved us traveling 200 miles and four days. It is comforting and impressive to us to see such coordination between two campuses."
-- B. M.
"I was the recent recipient of excellent care and concern and would like to say "Thank You" for your devotion and singular attention. …I am so very grateful I chose Grover Herman for recuperating and bringing myself up to par. You are an excellent group of dedicated servants and again, I say, God bless you all. May your futures be as blessed as you make every patient's day to day experiences"
"They realize my problem with in minutes, told me things I could do to help. ... My knee feels so much better since I have started physical therapy with them. I feel that this time its going to make a difference and can see some thing already feeling better just after 2 weeks, they do an outstanding job and are very friendly, I would recommend them to anyone I know...just think they should be acknowledged on how good a job they do."
“The therapists were exceptionally helpful and courteous and caring about me personally.”
“Everyone in rehab was very cooperative and pleasant and helpful.”
“My physical therapy treatment was a very positive experience.”
“These therapists are great and I wish them all the best and thanks for the great work.”
“The physical therapy services group is extremely professional and accommodating to our needs and schedules. They are very competent and are determined to return the patient to the best possible condition as prescribed. We appreciate their care and therapeutic knowledge. Thank you!”
“The physical therapy treatment helped me to feel much better right away. The therapists helped me back to life!”
“Thank you for the way we were treated in rehab. Everyone was so professional and caring.”
“I always felt much better after each session which was a plus. I thank all of the physical therapy team and staff for the help received. If needed, I will return.”
“My surgeon was extremely pleased with the results I achieved in occupational therapy!”
“The therapists were a delight, friendly and helpful.”
-- R. P.
“The skilled nursing unit’s physical therapy and the occupational therapy staff is top notch.”
“The occupational therapists are wonderful. I would recommend them to anyone.”
"CRMC is doing a great job. He and his wife have been to many hospitals, and CRMC ranks right up there."
-- J. B.
"Your staff is professional, knowledgeable and most of all cares about the patients and how the patients feel. Your Occupational Therapy Department is a credit to the hospital. The Department should be acknowledged for their great work and almost miraculous achievements they accomplish with the hospital's patients."
-- D. T.
"I was injured in a fall that fractured my hip and I was operated on. From the beginning the physical therapist and occupational therapist helped me get up and around. They were compassionate, caring and persistent. One problem that I feared were the nine steps leading up to my house. They told me that they would not discharge me unless they were sure that I would be able to navigate them. They were right. It was easy to climb those steps."
-- R. F.
"The staff is absolutely wonderful -- very courteous and skilled. The doctor did a great job with surgery and the results achieved in OT. The hospital is blessed to have such a wonderful surgeon and an extremely skilled therapist."
-- C. R.
My son's care, from his first ER visit and follow-up stays in CCU and the Second floor and now in the SNU has been so comforting to me, his Mom. … The head nurse at SNU, Linda and the Administrators, Faith and now Pamela and Eileen, the Social Worker, deserve much of the credit for getting his case needs identified with the utmost medical knowledge as well as the compassion for Sam and those who love him. All the nurses and aides are precious. I am at the hospital almost every day and see how diligent they are with his care and I appreciate so much.....I could hug them all. I am truly so much less on edge regarding his life. From Sam, Jr., a heartfelt thanks to all.
Our mom has been at SNU since April and we have been very happy with the care and attention she has received. Although we wish she could have lived with us longer we know she has a much wider social experience now. It is also comforting to know the staff get to know her personality and encourage here sense of humor! Thank you!
"I did not know the caliber of doctors that you had on your staff . . . Dr Shahzad was . . . one of many miracle's for our family inside your hospital walls. Dr. Shahzad has gone on to see my Grandfather many times in the years since and words can not express how thankful we are for this continued care. I personally grew from a person of great doubt to a proud cheerleader for Dr. Shahzad. In the moment when he was first explaining what had to be done until this day, my entire family is in awe of his tremendous talent and skill. ... Thankfully for us, this complete stranger had the best of minds and the steadiest of hands, and is now deeply adored by our entire family. Some of the things I observed that impressed me the most are the way Dr. Shahzad cares first and foremost for the patient, he is so quick and efficient in the way he accesses the problem, even once assembling his team on a Sunday to do a necessary procedure. He really has a way of looking at the patient, not just the X-rays and scans. ... His way with patients and there families is a precious gift. ... He knew right away the man Grandpa was and how much he would not want a colonoscopy bag and Dr. Shahzad did all he could to make sure that was not something we had to face. ... Now instead of doubting CRMC's ability to treat and help patients, if I know of someone needing surgery, I say to them, "so have you ever been to Sullivan Co?" The best care possible is right there nestled in those beautiful mountains." ...I wanted to extend my feelings of deepest, sincere thanks for having this gifted man on your staff. ... iT IS CONSTANTLY INCREDIBLE TO ME HOW MANY HE HAS SAVED AND HOW MANY LIVES HE HAS CHANGED, MINE INCLUDED."
"Our family feels very blessed that Dr. Shahzad has been able to successfully operate on Dad and each time the results were positive. Each time we expected and dreaded that Dad would end up with a colonoscopy bag. Each time Dr. Shahzad, with his great knowledge and skill, was able to perform the surgery and not install a bag even on a temporary basis. During Dad's hospitalizations, Dr. Shahzad was very attentive, ready to answer our many questions. ... My family will be eternally grateful for Dr. Shahzad and his skilled surgeries that have given us another four years with Dad. ...To have a doctor of his caliber at CRMC is a blessing for all Sullivan County residents. He is a wonderful surgeon and a real asset for all of us."
"My sincere appreciation for the staff who worked most closely with me to provide a second chance in life. Beyond their skills and expertise, each physician visited with me daily to check on my status, entertain my myriad of questions and demystify the process. I felt confident in their care and judgment about what was best on my medical behalf. Three nurses in particular also skillfully attended to me. The compassion and ethic of care of each of these women is something I will never forget."
-- I. S.
"I had a wonderful experience. The personnel were extremely friendly and helpful, and very attentive to my comfort and well being. My wife and I will not hesitate to use the services of your hospital the next time a need arises."
-- D. B.
"I was extremely impressed with the level of attention and care given. Everyone I came in contact with demonstrated a commitment to excellence and getting it right!"
-- D. C.
"I think you should know how well EVERYONE worked together. The nurses from the holding area to the recovery room were all so attentive and caring. I must say all were excellent. It was very consoling to have their experience."
-- S. B.
"The entire group of nurses, anesthesiologists and the physician were both caring and extremely competent. They made what could have been a frightening and anxious experience, one which I understood, feel greatly cared for. I felt comfortable and safe."
-- S. B.
"I was recently at your facility to have pelvic floor repair…I can't say enough good things about my experience…Starting with Dr. Zedek…terrific doctor..I would give him huge markes in every askpect of patient care…From the time Sharon greeted me at the door to Robin who wrote me up in the staff in admitting..to the operating staff..to the recovery room staff...Each and every person I came in contact with made me feel that they were there to assist me any way they could...I have to say that people should remember that it is not the building that makes the hospital but rather the people that work in it..Kudos to them all....they were great."
"The Women's Health Center seemed our best choice as it came so highly recommended and praised. I am not even sure how to truly thank or express my gratitude to the doctors at the Women's Health Center. From day one, all of my questions were answered and I never once felt embarrassed or awkward. I never felt that I left the office unsure or worried about myself or my growing child. You have been so supportive and kind to our family. I wish thank you was enough for being involved in the greatest event in our life, but those two words do not seem to justify our true gratitude."
-- J. M.
"The care I received was truly exceptional."
-- M. M. S.
"We're pleased that this is where Simone had her surgery. And the nurses who cared for Simone were excellent. They were professional and very caring, making Simone's recovery much easier. This crew from the OB Maternity Unit was great."
-- A. B.
"I would not change a thing about my stay here, everyone was so wonderful. From scheduling and preparing to discharge. I want to say that the OR nurses were so kind and caring. The recovery room nurses were above and beyond fantastic. Throughout my entire stay, everyone involved in my care was so fantastic, I felt like a star. I could go on and on. I would not hesitate for a moment to be a patient here again. Thanks to all of my doctors and nurses."
-- L. E.
"I wanted to let you know how nice the nurses were during my labor and delivery. Their bedside manner and professionalism really helped with my long labor and after my C-section. I don't know what I would have done without them!"
-- A. L.
"I was extremely surprised by the treatment, caring and understanding of not only my OB-GYN staff at Crystal Run Healthcare, but also the two nurses on the shift I delivered. These two nurses actually cared and it showed through their actions, tones of voices, gentleness and empathy they assured me every step of the way, every process. I also wanted to let you know that there was a housekeeping lady that day, and she handled it very professionally and gracefully, never making me feel uncomfortable that there was someone cleaning up in the middle of my labor. When I was taken to the room, she came in to make sure I was stocked with the appropriate supplies I would need...and she did it well and with a SMILE."
-- C. L.