Last updated: 7/6/2020, 4:00 PM
How We’re Keeping You Safe During Your Visit
At Garnet Health, your health and safety have always been our highest priority. As we resume elective outpatient surgery and procedures, we want to assure you that every precaution is being taken to keep you safe during the COVID-19 pandemic. To learn more about the steps we’ve taken, visit us at garnethealth.org/safety.
Garnet Health Medical Center, Garnet Health Medical Center – Catskills and Garnet Health Doctors continue to closely monitor the situation and preparedness efforts are in full swing to ensure the health and welfare of our patients, staff and community. We continue to meet with county Department of Health leaders and Infectious Disease physicians to make sure we are following the latest protocols and procedures to screen, identify and protect patients and staff.
FOR GENERAL QUESTIONS ABOUT CORONAVIRUS COVID-19
The public may contact the New York State Department of Health (NYSDOH) 2019 Novel Coronavirus hotline at 1-888-364-3065 to speak with a NYSDOH expert who will answer questions, Monday – Friday from 8:00 am – 8:00 pm. Or visit online (ny.gov/coronavirus) to get more information about the coronavirus. If you have symptoms and would like a test, please click this link to the NYSDOH testing sites: https://coronavirus.health.ny.gov/covid-19-testing.
Please note: We are not a public testing facility for COVID-19.
ORANGE COUNTY RESIDENTS
If you are an Orange County resident and have recently traveled outside the U.S. and have questions regarding coronavirus (COVID-19), please contact the Orange County Department of Health at 845-291-2330.
SULLIVAN COUNTY RESIDENTS
If you are a Sullivan County resident and have recently traveled outside the U.S. and have questions regarding coronavirus (COVID-19), please contact the Sullivan County Department of Public Health Services at 845-292-5910.
Due to the ongoing COVID-19 pandemic, we continue to maintain visitor restrictions for the safety and welfare of our patients and our healthcare workers. We understand that separation of patients and their loved ones during a hospitalization can cause significant stress and anxiety. We anticipate the visitation restrictions will loosen eventually and we are evaluating our current visitation policy. But at this time, we have to remain cautious and committed to preventing the spread of COVID-19 to ensure the health and wellbeing of all patients and staff.
Please note that virtual video videos can easily be arranged so family and love ones can remain in contact while hospitalized. To arrange a video visit, please speak with your nurse or the Patient Advocacy department at:
- Garnet Health Medical Center (formerly known as ORMC): 845-333-1164
- Garnet Health Medical Center – Catskills (formerly known as CRMC): 845-794-3300 x2185
Thank you for your patience and understanding during this difficult time.
Visitation Pilot Program
5 East, 2 West- non-Covid patients only
One visitor per day per patient from 3PM to 7PM;
CCU– 11 am to 1pm and 3pm to 5pm
Visitor must sign in with Security and get visitor bracelet
1 person at bedside (must leave as patient leaves)
Additionally, please note the following specifications and exceptions:
- Pediatric patients and NICU: are allowed (1) screened parent/guardian.
- Birthing Center/OB: Prohibiting all visitors except one (1) designated support person that meets the screening criteria for entry/prolonged visitation.
- Outpatient: Visitors will not be permitted, unless hospital leadership deems necessary. For all those seeking services in outpatient areas, patients are to be dropped off outside the facility unless they require assistance to enter. Any persons necessary to assist a patient will need to be screened upon entry.
- Emergency Department: Visitors will not be permitted; unless leadership deems necessary.* We will be contacting the primary point of contact after the visit is completed and we have an expected discharge time. The visitor will remain outside rather than assisting us in escorting the patient out of the building.
- Procedural and Surgical Services, including Interventional Radiology, Cath Lab, Same Day Surgery, Operating Room and Endoscopy:
- Visitors will not be permitted; unless hospital leadership deems necessary.
- We will be contacting the primary point of contact after the procedure is completed and we have an expected discharge time.
- The visitor will remain outside rather than assisting us in escorting the patient out of the building.
- Visitor can drive up to pick up patient at the front door.
- Behavioral Health Units – visitors will not be permitted.
- PUI (Patients Under Investigation) or COVID-19 positive – visitors will not be permitted.
*Any visitor meeting this exception must be screened for symptoms (cough, shortness of breath, or fever) or potential exposure to someone with COVID-19. The duration and number of visits should be minimized.
*Note: Visitation rulings are subject to change based on the current pandemic.
COMMUNITY EVENTS & SUPPORT SERVICES
- Blood Drives at Garnet Health Medical Center have been cancelled, until further notice.
- Volunteer Services have been suspended.
- Garnet Health Medical Center and Garnet Health Medical Center – Catskills in-person support groups & community health classes have been suspended until further notice.
- Birthing Center tours are suspended until further notice.
- Canceled / Rescheduled events:
- Birth & Baby Fest – postponed
- Mission Nutrition – postponed
- Youth Metal Health First Aid Catskill – Cancelled
- Freedom from Smoking Facilitator Course – postponed – new date TBD
- March of Dimes – Now a Virtual Walk
GARNET HEALTH DOCTORS NOTICES
Garnet Health Doctors has created a safe and secure environment during the COVID-19 pandemic and are highly trained on how to protect our patients, families and each other when caring for patients. Don’t delay your medical needs or ignore symptoms that you would typically visit or call your doctor about.
TEMPORARY OFFICE HOURS & RELOCATION
As the coronavirus (COVID-19) pandemic continues, we remain focused on providing quality care for you. For the safety of our patients and employees, please note the new temporary hours of operation:
- Urgent Care in Monticello: 8:00 AM – 6:00 PM
- Urgent Care in Middletown: 8:00 AM – 6:00 PM
- Primary Care in Monticello: 10:00 AM – 4:00 PM. Closed Wednesday, Thursday, and Friday
- Livingston Manor Primary Care will be closed Mondays and Tuesdays.
Garnet Health Doctors’ Women’s Health office is temporarily relocated to Harris:
Ambulatory Service Building, 1st Floor
Harris, NY 12742
NOW OFFERING TELEHEALTH
Doctor visits and follow-up appointments are being offered by Garnet Health Doctors providers. Telehealth is covered by most insurance. As a further courtesy to our patients, co-pays for Telehealth visits are being waived.
Telehealth is available during regular office hours. To make a Telehealth appointment with a doctor, call (845) 333-7575.
REGARDING BILLING QUESTIONS
To continue to meet patient needs, while protecting our healthcare workers, Garnet Health is transitioning to a telecommunication process for questions regarding open balances, self-pay after insurance, self-pay, payment arrangements or financial assistance status. Please do not come to the billing office to ask questions.
If your question is about an open self-pay balance, recent payment or financial aid status, please contact Bolder at 888-280-8432.
For all other inquiries, please follow up with a Garnet Health representative by email to firstname.lastname@example.org.
To speak to a representative please call:
- Garnet Health Medical Center / Garnet Health Doctors/ Urgent Care: 845-333-7880
- Garnet Health Medical Center – Catskills / Garnet Health Doctors / Urgent Care: 845-333-8989
If you suspect that you are infected with coronavirus COVID-19, or have been in contact with someone with coronavirus, do not go to the hospital or to your doctor. You could infect other people including much-needed healthcare workers. Contact your local health department and follow their advice. In Orange County call 845-291-2330. In Sullivan call 845-292-5910.
Convalescent plasma is a complex therapy being evaluated by researchers as treatment for patients with serious or immediately life-threatening COVID-19 infections, or those judged by a healthcare provider to be at high risk of progression to severe or life-threatening disease. For information about donating plasma, members of the general public who tested positive for COVID-19, and are fully recovered, can contact the American Red Cross at www.redcrossblood.org/plasma4covid or The New York Blood Center at www.nybc.org/donate-blood/convalescent-plasma/.
PUBLIC TESTING FOR COVID-19
We are not a public testing facility for COVID-19.
If you suspect that you are infected with coronavirus COVID-19, or have been in contact with someone with coronavirus, do not go to the hospital or to your doctor. You could infect other people including vital healthcare workers.
Stay home and call your doctor or your local health department (DOH) and follow their advice. Orange Co. DOH – 845-291-2330. Sullivan Co. DOH – 845-292-5910. Call 911 in an emergency.
COVID-19 PUBLIC TESTING
If you have symptoms and would like a test, please click this link to the NYSDOH testing sites: https://coronavirus.health.ny.gov/covid-19-testing
ORANGE COUNTY PUBLIC HEALTH ALERT
Standing Isolation Orders for Persons Testing Positive for COVID-19
Persons who test positive for COVID-19 are subject to a mandatory isolation order issued by the Orange County Department of Health (OCDOH) whether symptomatic or asymptomatic. As of March 31, 2020, OCDOH has now issued Standing Mandatory Isolation Orders. All persons testing positive for COVID-19 must travel directly to their home and/or remain at their home residence and remain isolated until meeting the recovery criteria defined below.
RELEASE OF SYMPTOMATIC INDIVIDUALS ON ISOLATION
- Symptomatic individuals who were confirmed as having COVID-19 may discontinue home isolation once they meet the following conditions: o At least 3 days (72 hours) have passed since recovery, defined as resolution of fever without the use of fever-reducing medications; AND
- Improvement in respiratory symptoms (e.g., cough, shortness of breath); AND
- At least 7 days have passed since symptoms first appeared.
- This approach will prevent most, but may not prevent all, instances of secondary spread. The risk of transmission after recovery is likely substantially less than that during illness.
- To further reduce the risk, individuals returning from isolation should continue to practice proper hygiene protocols (e.g., hand washing, covering coughs) and avoid prolonged, close contact with vulnerable persons (e.g. compromised immune system, underlying illness, 70 years of age or older).
RELEASE OF ASYMPTOMATIC INDIVIDUALS ON ISOLATION
- Asymptomatic individuals who were confirmed as having COVID-19 may discontinue home isolation under the following conditions:
- At least 7 days have passed since the date of their first positive COVID-19 diagnostic test; AND
- The individual has had no subsequent illness.
STAY HOME – STAY SAFE
If you have questions, please call Orange County Department of Health at 845-291- 2330.
Additional Community Resources:
- New York State Coronavirus Hotline: 888-364-4837
- Orange County Department of Health: 845-291-2330
- Sullivan County Department of Public Health Services: 845-292-5910
- New York State Department of Health – Coronavirus Information
- CDC – Coronavirus Information
- NY State COVID-19 Emotional Support Line: 1-844-863-9314