Last updated: 11/13/2020, 12:34 PM
How We’re Keeping You Safe During Your Visit
At Garnet Health, your health and safety have always been our highest priority. As we resume elective outpatient surgery and procedures, we want to assure you that every precaution is being taken to keep you safe during the COVID-19 pandemic. To learn more about the steps we’ve taken, visit us at garnethealth.org/safety.
Garnet Health Medical Center, Garnet Health Medical Center – Catskills and Garnet Health Doctors continue to closely monitor the situation and preparedness efforts are in full swing to ensure the health and welfare of our patients, staff and community. We continue to meet with county Department of Health leaders and Infectious Disease physicians to make sure we are following the latest protocols and procedures to screen, identify and protect patients and staff.
Due to the ongoing COVID-19 pandemic, we continue to maintain visitor restrictions for the safety and welfare of our patients and our healthcare workers. We understand that separation of patients and their loved ones during a hospitalization can cause significant stress and anxiety. We anticipate the visitation restrictions will loosen eventually and we are evaluating our current visitation policy. But at this time, we have to remain cautious and committed to preventing the spread of COVID-19 to ensure the health and wellbeing of all patients and staff.
Please note that virtual video visits can easily be arranged so family and love ones can remain in contact while hospitalized. To arrange a video visit, please speak with your nurse or the Patient Advocacy department at:
- Garnet Health Medical Center (formerly known as ORMC): 845-333-1164
- Garnet Health Medical Center – Catskills (formerly known as CRMC): 845-794-3300 x2185
Thank you for your patience and understanding during this difficult time.
HARRIS & CALLICOON CAMPUSES
To help ensure the safety, health and wellbeing of all patients and staff, effective November 2, 2020, Garnet Health Medical Center – Catskills, in Harris and Callicoon, is updating our visitation policy to include:
- All visitors 18 years old or older will be screened at entrance per hospital protocol .
- All visitors are required to wear appropriate PPE.
Visitation for Non COVID and NON PUI’S (Patients under Investigation): All visitors; 18 years old or older will be screened by security for COVID-19 exposure / symptoms and out of state travel.
In patient areas:
- Two (2) visitor per day , one individual at a time (with a recommendation of no more than 2 hours per visit); 18 years or older; visitor must remain in the room.
- 5 East and 2 West (Harris Campus) and Callicoon Campus Visitation hours: 9:00 am – 8:00 pm / 7 days a week
- CCU: 11:00 am – 1:00 pm & 5:00 pm – 7:00pm / 7 days a week
- OB Delivery: one (1) support person and or duola
- OB Post Pardum: Two (2) visitors per day; 18 years old or older; one individual at a time between 11:00 am – 1:00 pm & 5:00 pm – 9:00 pm in addition to the designated support person and or duola.
- Emergency Department: Patient must enter through Emergency Department doors only. One (1) visitor; visitor will be screened, visitor must stay at bedside; visitor may not accompany patient to admission floor. Effective 7:00 a.m. Saturday, 11/14/2020 – Visitors will be screened for association (residence, work, visits, or other frequent contact) with any current community COVID-19 clusters as identified by Emergency Department leadership and Sullivan County Public Health. Visitors who do not pass any of the included screening criteria will not be allowed entry.
- The cafeteria and café is open for takeout only; eating in the patient’s room is prohibited.
- Chesed room open during visitor hours; visitors must stay masked and maintain social distancing.
- COVID + patients can receive communication devices (cellphone, iPad, etc.) and essential personal items (glasses, teeth, hearing aids, etc.)
- Masks must be worn at all times, with nose, mouth and chin covered; cloth masks are acceptable. Bandanas and clear protective face shields are not permitted.
- Hand hygiene must be performed entering and exiting the patient’s room, and before / after handling mask.
- Virtual visitation for all patients can be arranged through nursing.
- Procedural areas: OR, Endoscopy, Diagnostic Imaging, and Outpatient Services and Offices.
- One visitor, screened,18 years old or older, will be allowed to accompany patient to appointments.
- Parents of pediatrics patient allowed( we recommend one parent when possible)
- On day of a procedure, visitor will be allowed to accompany patient through admission .After admission process is complete, visitor must leave the building and only return at discharge.
- No visitors will be allowed into the OR Holding Area (OHA).
- No visitors (without special approval) will be permitted in the PACU area.
- Outpatient OB Ultrasound: One (1) support person; 18 years old or older
Non- Covid patients can receive flowers and food deliveries from restaurants or loved ones, however, nursing is not permitted to store patient food in the pantry refrigerator.
GARNET HEALTH DOCTORS
- All Practices: One (1) visitor will be allowed to accompany patients.
- Urgent Care: Urgent Care will continue to restrict visitors unless the patient requires assistance.
GARNET HEALTH DOCTORS
Garnet Health Doctors has created a safe and secure environment during the COVID-19 pandemic and are highly trained on how to protect our patients, families and each other when caring for patients. Don’t delay your medical needs or ignore symptoms that you would typically visit or call your doctor about.
NOW OFFERING TELEHEALTH
Doctor visits and follow-up appointments are being offered by Garnet Health Doctors providers. Telehealth is covered by most insurance. As a further courtesy to our patients, co-pays for Telehealth visits are being waived.
Telehealth is available during regular office hours. To make a Telehealth appointment with a doctor, call (845) 333-7575.
FOR GENERAL QUESTIONS ABOUT CORONAVIRUS COVID-19
The public may contact the New York State Department of Health (NYSDOH) 2019 Novel Coronavirus hotline at 1-888-364-3065 to speak with a NYSDOH expert who will answer questions, Monday – Friday from 8:00 am – 8:00 pm. Or visit online (ny.gov/coronavirus) to get more information about the coronavirus. If you have symptoms and would like a test, please click this link to the NYSDOH testing sites: https://coronavirus.health.ny.gov/covid-19-testing.
Please note: We are not a public testing facility for COVID-19.
ORANGE COUNTY RESIDENTS
If you are an Orange County resident and have recently traveled outside the U.S. and have questions regarding coronavirus (COVID-19), please contact the Orange County Department of Health at 845-291-2330.
SULLIVAN COUNTY RESIDENTS
If you are a Sullivan County resident and have recently traveled outside the U.S. and have questions regarding coronavirus (COVID-19), please contact the Sullivan County Department of Public Health Services at 845-292-5910.
REGARDING BILLING QUESTIONS
To continue to meet patient needs, while protecting our healthcare workers, Garnet Health is transitioning to a telecommunication process for questions regarding open balances, self-pay after insurance, self-pay, payment arrangements or financial assistance status. Please do not come to the billing office to ask questions.
If your question is about an open self-pay balance, recent payment or financial aid status, please contact Bolder at 888-280-8432.
For all other inquiries, please follow up with a Garnet Health representative by email to email@example.com.
To speak to a representative please call:
- Garnet Health Medical Center / Garnet Health Doctors/ Urgent Care: 845-333-7880
- Garnet Health Medical Center – Catskills / Garnet Health Doctors / Urgent Care: 845-333-8989
If you suspect that you are infected with coronavirus COVID-19, or have been in contact with someone with coronavirus, do not go to the hospital or to your doctor. You could infect other people including much-needed healthcare workers. Contact your local health department and follow their advice. In Orange County call 845-291-2330. In Sullivan call 845-292-5910.
Convalescent plasma is a complex therapy being evaluated by researchers as treatment for patients with serious or immediately life-threatening COVID-19 infections, or those judged by a healthcare provider to be at high risk of progression to severe or life-threatening disease. For information about donating plasma, members of the general public who tested positive for COVID-19, and are fully recovered, can contact the American Red Cross at www.redcrossblood.org/plasma4covid or The New York Blood Center at www.nybc.org/donate-blood/convalescent-plasma/.
PUBLIC TESTING FOR COVID-19
We are not a public testing facility for COVID-19.
If you suspect that you are infected with coronavirus COVID-19, or have been in contact with someone with coronavirus, do not go to the hospital or to your doctor. You could infect other people including vital healthcare workers.
Stay home and call your doctor or your local health department (DOH) and follow their advice. Orange Co. DOH – 845-291-2330. Sullivan Co. DOH – 845-292-5910. Call 911 in an emergency.
COVID-19 PUBLIC TESTING
If you have symptoms and would like a test, please click this link to the NYSDOH testing sites: https://coronavirus.health.ny.gov/covid-19-testing
ORANGE COUNTY PUBLIC HEALTH ALERT
Standing Isolation Orders for Persons Testing Positive for COVID-19
Persons who test positive for COVID-19 are subject to a mandatory isolation order issued by the Orange County Department of Health (OCDOH) whether symptomatic or asymptomatic. As of March 31, 2020, OCDOH has now issued Standing Mandatory Isolation Orders. All persons testing positive for COVID-19 must travel directly to their home and/or remain at their home residence and remain isolated until meeting the recovery criteria defined below.
RELEASE OF SYMPTOMATIC INDIVIDUALS ON ISOLATION
- Symptomatic individuals who were confirmed as having COVID-19 may discontinue home isolation once they meet the following conditions: o At least 3 days (72 hours) have passed since recovery, defined as resolution of fever without the use of fever-reducing medications; AND
- Improvement in respiratory symptoms (e.g., cough, shortness of breath); AND
- At least 7 days have passed since symptoms first appeared.
- This approach will prevent most, but may not prevent all, instances of secondary spread. The risk of transmission after recovery is likely substantially less than that during illness.
- To further reduce the risk, individuals returning from isolation should continue to practice proper hygiene protocols (e.g., hand washing, covering coughs) and avoid prolonged, close contact with vulnerable persons (e.g. compromised immune system, underlying illness, 70 years of age or older).
RELEASE OF ASYMPTOMATIC INDIVIDUALS ON ISOLATION
- Asymptomatic individuals who were confirmed as having COVID-19 may discontinue home isolation under the following conditions:
- At least 7 days have passed since the date of their first positive COVID-19 diagnostic test; AND
- The individual has had no subsequent illness.
STAY HOME – STAY SAFE
If you have questions, please call Orange County Department of Health at 845-291- 2330.
Additional Community Resources:
- New York State Coronavirus Hotline: 888-364-4837
- Orange County Department of Health: 845-291-2330
- Sullivan County Department of Public Health Services: 845-292-5910
- New York State Department of Health – Coronavirus Information
- CDC – Coronavirus Information
- NY State COVID-19 Emotional Support Line: 1-844-863-9314