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At A Glance: Patient Guide

At Garnet Health Medical Center – Catskills, we’re committed to delivering patient-centered quality health care in a healing environment. As part of Garnet Health, previously known as Greater Hudson Valley Health System or GHVHS, we’re dedicated to providing the highest quality health care to residents of Sullivan county and neighboring communities, and our dedication and excellence is rewarded with accreditation by the major organizations that inspect and accredit hospitals nationally.

Welcome – Patient Information Guide

As a patient of Garnet Health Medical Center – Catskills, you can count on our compassionate staff, who tends attentively to patients and their families. If this is your first time being admitted to our hospital, you may be wondering what to expect during your visit, what accommodations we provide, and what your rights are as a patient.

From your admission, to your discharge, please review the following information to prepare you for your visit. Should you have any question, contact us at 845-794-3300.

Your Admission to the Hospital

Your registration will be faster and easier if you bring information with you when you come to Garnet Health Medical Center – Catskills. If you are admitted, you may wish to have your own clothes. Here are things you may need:

  • Identification cards
  • Papers that show what insurance you have
  • A list of all the prescription and non-prescription medications you are taking
  • The name and phone number of a relative or friend to contact in an emergency
  • A robe, slippers, pajamas or nightgown, eyeglasses and the toiletries that you need. Please be aware that the hospital is not responsible for any personal belongings you bring.

If you have been admitted to Garnet Health Medical Center – Catskills before, we have your medical records on file. If you have not been here before, please bring the name and telephone number of your doctor so we can get your records easily.

Smoking is not allowed anywhere in the hospital or on hospital property.

During Your Stay at Garnet Health Medical Center – Catskills


Dining and Meals
For patients and visitors, we offer a variety of hot and cold breakfast, lunch and dinner choices, as well as snacks and hot and cold beverages. Learn more >>

ATM Locations
For the convenience of visitors and patients, ATMs are located in the registration lobby, as well as the Emergency Department lobby.

Lost and Found
If you lose or find something, please call our Security Department at 845-794-3300 ext. 2711.

Language Assistance
We offer many free translation services and many free services for deaf or hard-of-hearing patients in order to ensure our staff members understand the patient’s needs. Learn more >>

There are several designated areas for patients and visitors during their stay and there is no charge for parking. Learn more >>

Ethics Consultation Services
We offer a free Ethics Consultation Service to assist patients, families, and staff members in making difficult decisions. Learn more >>

Spiritual Support
Our Spiritual Care Program caters to all faiths allowing Clergy to have a profound impact on patients and their families when confronting life’s most challenging times.  Learn more >>

Wi-Fi Services
Patients and visitors have the convenience of free access to the Internet wirelessly in all public areas. Learn more >>

Woodland Wildlings Garden
On-campus beautifully maintain gardens offer a place for healing and serenity for patients and visitors. Learn more >>

Patient Advocacy
Our Patient Advocate Program is designed to help patients resolve issues that may emerge during their stay. Learn more >> 

Patient Rights & Responsibilities
Your successful medical care requires on ongoing partnership between you and your healthcare providers. All parties must take an active role. Learn more >>

Medical Records and Financial Information

Medical Records and Financial Information

Insurance Information
Garnet Health Medical Center – Catskills is a participating provider in many health plan networks. View a full list of the plans in which we participate here >>

Financial Assistance
We offer several options for paying for your hospital services and stay, including financial assistance and payment plans. Learn more >>

Medical Records
We offer a few options by mail and online to make accessing your medical records convienent per your individual needs. Learn more >>

Login to our MyChart portal to pay you bill or access your medical records and information online. Log in >>

After Your Hospital Stay

Discharge Planning and post-stay hospital support

Discharge Planning
Your discharge plan of care will be based on your individual needs and may include instruction on diet, medication, hygiene and activities. Learn more >>

Support Groups
You may be interested in continuing to seek support through one of our many Support Groups that meet monthly. Learn more >>

Part of your discharge plan may include rehabilitation regime. Learn more about our rehab services >>

As a patient or visitor at Garnet Health Medical Center – Catskills, do not hesitate to ask your doctors, nurses, or any Garnet Health Medical Center – Catskills staff member for assistance or clarification before, during or after your stay. We are dedicated to providing our community with the highest quality of health care. It is part of our core to put patients and families first. Please contact us at any time if you have questions, concerns or feedback to express, call: 845-794-3300.

To view or print our comprehensive patient guide document, click here.