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Catskill Regional Medical Center’s Grover M. Hermann Hospital Named as a Top 20 Critical Access Hospital

This is the ninth consecutive year Grover M. Hermann Hospital has earned this honor. 

Garnet Health Medical Center – Catskills’ Grover M. Hermann Hospital was recently named one of the Top 20 Critical Access Hospitals (CAHs) for patient satisfaction in the country.

The Top 20 Critical Access Hospitals (CAH), including Grover M. Hermann Hospital, scored best among critical access hospitals as determined by The Chartis Center for Rural Health for patient satisfaction. The rankings were recently announced by the National Rural Health Association (NRHA).

“We are proud of the efforts of our physicians and staff who have contributed to our hospital achieving this designation,” said Rolland “Boomer” Bojo, Vice President of Patient Care Services & Chief Nursing Officer, Garnet Health Medical Center – Catskills, and Administrator, Grover M. Hermann Hospital. “Our results as a top performer in patient satisfaction means our community can count on us to deliver the services they need now and in the future.”

This is the ninth time Grover M. Hermann Hospital has been awarded as a top 20 CAH in either patient satisfaction or quality since 2012.

The Top 20 Critical Access Hospital “winners” are those hospitals who have achieved success in the overall performance based on ratings from a variety of measures including but not limited to outcomes, patient perspective, and financial efficiency. This group was selected from The Chartis Center for Rural Health’s 2020 Top 100 CAH list, which was released earlier this year.

Hospitals that have been recognized as Top 20 Critical Access Hospital “best practice recipients” have achieved success in one of two key areas of performance:

  • Quality index: A rating of hospital performance based on the percentile rank across the indicators of Hospital Compare Process of Care measures.
  • Patient perspective index: A rating of hospital performance aggregated and ranked across 10 domains of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).

To learn more about Garnet Health Medical Center – Catskills visit www.garnethealth.org.

About the National Rural Health Association
NRHA is a nonprofit organization working to improve the health and wellbeing of rural Americans and providing leadership on rural health issues through advocacy, communications, education and research. NRHA membership is made up of 21,000 diverse individuals and organizations, all of whom share the common bond of an interest in rural health. For more information, visit RuralHealthWeb.org.

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